If You're Looking To Have A BIG Impact On People's Lives And Help Them Make Better Health Decisions By Becoming Our Next Office/Accounts Manager...Please See Below!

Before you rush to apply, for this part or full-time position, take a look at the list below and ask yourself honestly if any of these describes your situation right now:

Do you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day?

Do you love being around people? Do you enjoy having meaningful conversations that foster deep relationships and help to create memorable experiences?

Would you like to be part of one of the fastest growing healthcare companies in Columbus, extending your impact and being directly responsible for improving the health of our city?

Are you sick of talking to customers who don't value you what you do? Tired of working for a jack-ass boss who doesn't respect or value how good you can be?

Are you confidently able to overcome objections and have positive conversations involving money & payment to help people make better health decisions?

Are you happy to take a new lead/inquiry to a paying patient? 


If you found yourself saying YES to any of the above, we MIGHT just be the position you're looking for...

Continue reading to learn more!

About Us...Diverge Performance Therapy

Diverge Performance Therapy was founded in 2018 with a mission to keep people healthy, active and fit all year-round without having to take time off of exercising due to injuries. We specialize in helping people in Columbus relieve pain, prevent injury and improve performance so they can live healthy and active lives. 

Diverge is a thriving and rapidly growing health & wellness facility located in Grandview Heights, Ohio, offering physical therapy, massage therapy, performance training and recovery services. As we grow, we are looking for people who are just as passionate as we are about helping people get out of pain and improve their health naturally, without using pain meds, surgery or getting kicked around the medical system without answers or solutions to their problems.

We are NOT your typical physical therapy or healthcare provider...and we're proud of that. We are a small, yet rapidly growing team hell-bent on giving our clients the best healthcare experience of their life and are striving to put the "care" back in "healthcare." Our focus in on building a place that feels like a real community that both our team members and our clients are excited to be a part of. We want our clients to keep coming back, and we want them to tell their friends and family about us. We consider our clients "family" and do everything we can to make them feel that way whenever they visit or interact with us.

We are also completely cash-based and do not contract with any insurance companies. This means a lot of things for you when it comes to how you get to work with our clients...less distractions, less paperwork, and more focus on better serving our clients.

We believe whole-heartedly in education and the idea of Kaizen...the pursuit of continual improvement. We will provide an immense amount of training, teaching and coaching to ensure your success. Diverge Performance is about living your best life...for our clients and for ourselves. It is very important to us to provide our staff with a lifestyle they are happy to have, one where they can have a true impact...but we need you to be just as committed to Kaizen as we are. Success in this role will depend on it. 

You should apply for this job if...

  • ...you're truly passionate about fitness and health and want to make a real transformation in people's lives. 
  • ...you want to work in an environment that is NOT a traditional clinic - and that is fun and feels like a family.
  • ...you want to learn and be mentored - we spend dedicated time every week just to review marketing, improve communication skills and discuss client cases. You'll learn everything you need to become world-class at providing exceptional customer service.
  • ...you like the idea of being able to grow and advance within a company. You're getting in on the ground floor of an innovative and rapidly growing company - where your ideas and contributions are welcome and valued.
  • ...you're looking for a small clinic feel but operates with big business ideas! This job comes with plenty of opportunity for growth - just without the burn-out.
  • ...you're flexible and open to change as our practice continues to grow and evolve. 

We use a blend of sports physical therapy, injury prevention and performance training to deliver the highest level of results to our clients. This combination of care allows our clients to feel they have fully healed and are ready to conquer their most demanding activities. This business model offers unique opportunities to work in different roles as we grow and evolve. If you have ideas, we welcome you to bring them to us!

These are just a few reasons why this opportunity can be life-changing for the right person.

Here are the main tasks you'll be responsible for executing...

This is a part or full-time opportunity (25-40 hours/week), with the opportunity to grow into a full-time, salaried position. The successful candidate will be responsible for...

  • ...converting new leads & inquiries into paying patients.
  • ...successfully communicating the value of our services (in person, over the phone, and over email/text/messenger) and be able to explain how what we do is worth the price we are asking.
  • ...successfully handling objections to price and scheduling.
  • ...comfortably holding lengthy conversations (15-25 min) with new and prospective clients on the phone or in person - ensuring they are committed and “bought-in” to our services before they arrive.
  • ...ensuring that clients who call and request appointments are placed on the schedule - with a good understanding of true time, cost, and personal commitment before they arrive.
  • ...following up with potential clients who may not be ready to schedule at first contact.
  • ...keeping clear and up-to-date records that allow us to analyze the effectiveness of our marketing systems and ensure success in your role.
  • ...ensuring that all of our patients are looked after and made to feel welcomed and excited whenever they enter our world.

Ultimately, your job is to help us grow the revenue of Diverge Performance Therapy by...

  • ...holding meaningful conversations with prospective patients on the phone for 15-20 minutes to determine if they are a good fit for Diverge.
  • ...booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • ...creating the type of experience customers love, are happy to pay for - and just as happy to tell others about.  

The Right Candidate...

Sales experience in this exact role is not required. However, the skills needed to confidently identify customer objections, constructively carry out difficult conversations, and guide better health decisions are required.

  • Has a passion for and understands sales psychology
  • Previous track record of successfully selling items and overcoming price objections
  • MUST be comfortable connecting and holding lengthy conversations with people over the phone 
  • MUST be comfortable confronting objections head-on and guiding positive conversations
  • You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.  

To be successful in this position, you must:

  • Be a team player.
  • Be passionate while interacting with youth athletes, active adults, and professional athletes.
  • Support and contribute to Diverge Performance’s mission, vision, and core values.
  • Build lasting relationships and trust with our clients through open communication and empathy.
  • Be committed to providing clients with the highest quality service.
  • Provide an exceptional client experience during phone consultations, their initial visit, follow-up sessions and follow-up phone calls.
  • Be willing to learn and expand your knowledge of working in a private practice. 
  • Contribute to and participate in administrative in-services, newsletter writing, social media marketing, educational workshops and community events.
  • Keep thorough record of client correspondence and in a timely manner.
  • Be upbeat, friendly and not too shy to be on camera - video is a big part of how we communicate with our clients, marketing, and social media presence.
  • Be coachable, open and dedicated to personal and professional growth, as mentoring and training are a big part of our program.
  • Must have a healthy lifestyle and value it's benefits
  • Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer 
  • Be comfortable in conversations dealing with money, cost, price and value  

What you can expect from working here (the benefits):

  • Outstanding work culture and supportive environment that includes working with a team of wonderful and very supportive staff – as well as very friendly customers
  • No insurance companies to deal with!
  • Competitive pay, benefits and plenty of room to grow and advance.
  • Part-time & full-time positions available (30-40 hours) where you get to be an integral part of changing people's lives and helping clients get back to doing things they love to do.
  • The opportunity to work in a truly unique, growing and innovative practice-model.
  • Mentorship to enhance your professional skills and ongoing training to ensure your success.
  • A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.
  • Competitive salary with an opportunity to earn even more as we grow as a result of your impact

PS ... 1/3 of your life will be spent at work. Don't you think it's worth it to yourself to choose a work environment that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?  

Think you might be a good fit for our cash-based physical therapy practice and want to change lives with our highly skilled, high energy team?

Then click on the button below to enter your information and learn more about the position. We look forward to getting to know you and seeing if you're the right fit!

*Please note that this is a multi-step application process. You will be notified for an interview once all steps are completed and submitted successfully.*  

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